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Care Coordination and Support Specialist! Join our team!
Tagged as: find a carer, ndis, work from home, customer service, healthcare.
We are looking for an articulate individual who gets as excited about helping people as improving processes and technology!
In this role you will work from home and liaise with a diverse range of people such as NDIS participants, NDIS Support Coordinators, LACs, Plan Managers, Aged Care Coordinators, private clients, Independent Carers and various service providers. The right candidate must have a good understanding of NDIS, Aged Care at Home, Home Care and related employment legislations / government regulations.
A skilled communicator, you will be able to resolve conflicts and diffuse confrontations, be comfortable leading online demonstrations, be adept at writing short and impactful EDMs, contributing to the social media posts, word crafting job posts and organising marketing events for lead generation.
Ideally you will be technically savvy, with ability to identify system bugs, raise tickets for developers, test systems for release and recommend improvements (or have a desire to learn!)
Strong numeracy skills are a highly desirable skill as this role is the first point of contact for account queries.
Your day may be filled with phone calls so you must be capable of managing multiple inbound calls.
To succeed you must be pro-active and passionate about making technology work and connecting people.
Role Pre-requisites:
- An understanding of the aged care at home and/or disability support sectors
- Experience coordinating services / people / care supports for people with complex communication and behavioural needs and various health and age related conditions
- Must have a presence on Facebook and LinkedIn, be social media savvy (we would welcome links to your public social media profiles in your cover letter)
- Ability to organise marketing events for lead generation
- Previous experience working within a small, remote, dynamic team environment
- Highly proficient with online meeting tools such as Zoom and Teams and self-driven to learn new programs and trouble shoot technical glitches independently
- Strong numeracy skills to be able to perform basic account analysis and reconciliation
- Must have a CURRENT NATIONAL EMPLOYMENT CHECK (attained in the last 12 months) or NDIS Screening Worker Check or be prepared to get one.
Desirable:
- Good understanding of and experience with business technology planning, testing and documentation.
Personal Attributes:
- Be a self-starter with confidence to make decisions
- Demonstrated ability to prioritise tasks and management time
- Demonstrate a high level of customer focus
- Ability to cold call
- Be capable of establishing, developing and maintaining high level relationships
- Demonstrate a positive / can do attitude with a dedicated responsibility in meeting agreed targets and timelines
- Demonstrate high standards of quality and attention to detail
- Demonstrated ability to think creatively and be innovative
- Demonstrated ability to work in a remote team environment, contribute to overall business development
- Demonstrate initiative / high level of motivation
- Strong judgement / problem solving skills, ability to troubleshoot
- Outstanding communication skills, both written and verbal:
– Excellent writing skills required for EDMs, blogs, social media, job posts.
– Strong client-facing communication skills, able to present online demos.
- Pro-actively adapt to a changing environment.
This is your chance to utilise your unique skill set to the fullest and become a part of a fast growing, dynamic organisation.
If you feel that you meet the above criteria, please send a cover letter with your resume to hr @ findacarer.com.au
To Apply For This Position you must have Permanent Residency.
NOTE: Only candidates that meet the criteria will be short listed and contacted. Thank you for your understanding.
